Last updated: 24/05/2026

Welcome to Shno Sar? / شنو صار؟. These Terms of Service apply to your use of our website, online store, social media sales channels, and any purchase of our products.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website or purchase our products.

1. About us

Shno Sar? / شنو صار؟ is a Kuwait-based mystery case-file game brand.

We sell physical mystery games that may include printed documents, suspect profiles, witness statements, evidence cards, clue materials, QR codes, envelopes, packaging, and related game components.

Contact email: shnosar.business@gmail.com
Instagram: @shnosar.kw
Business location: Kuwait
Commercial licence number: [to be added once issued]

2. Fictional entertainment product

Our games are fictional entertainment products.

All names, characters, businesses, institutions, events, places, documents, case materials, and storylines are fictional. Any resemblance to real persons, businesses, events, institutions, or locations is coincidental.

Our products are not official police, government, legal, forensic, or medical documents. Any case-file style materials are created only for fictional gameplay.

3. Age suitability

Our products may contain fictional crime, mystery, death, theft, deception, or investigation themes.

Unless stated otherwise on the product page, our games are intended for customers aged 18+. If a product is marked 18+, it should only be purchased or used by adults aged 18 or older.

Parents or guardians are responsible for deciding whether the game is suitable for younger players.

4. Product information

We aim to describe our products as accurately as possible, including contents, language options, estimated play time, difficulty level, number of players, and age suitability.

Product images, mockups, packaging visuals, and promotional materials may vary slightly from the final product.

We may update, improve, or adjust product materials between print runs.

5. Orders

When you place an order, you agree that all information you provide is accurate, complete, and up to date.

We may refuse, cancel, or limit an order if:

• payment is not completed;
• delivery information is incorrect or incomplete;
• the product is unavailable;
• we suspect misuse, fraud, or unauthorised activity;
• we are unable to fulfil the order for operational, legal, or logistical reasons.

If we cancel an order after payment, we will arrange a refund where appropriate.

6. Pre-orders

Some products may be sold as pre-orders before they are ready to ship.

If you place a pre-order, the expected launch or delivery period will be shown on the product page or communicated before purchase.

Pre-order dates are estimates and may change due to production, printing, packaging, shipping, licensing, or operational delays.

If there is a major delay, we will notify customers where possible.

You may request to cancel a pre-order before it has been shipped or prepared for dispatch by contacting us at shnosar.business@gmail.com.

7. Prices and payment

Prices will be shown in the currency displayed on the website or sales channel.

Prices may change at any time before purchase. Once your order is confirmed, the price you paid for that order will not change unless there has been an obvious pricing error.

Accepted payment methods will be shown at checkout or during the order process.

We are not responsible for bank fees, card fees, currency conversion fees, or payment provider charges applied by your bank or payment provider.

8. Delivery

Delivery options, fees, and estimated delivery times will be shown at checkout or communicated before purchase.

Delivery times are estimates and may vary due to courier delays, incorrect address details, weather, public holidays, customs, events, or circumstances outside our control.

You are responsible for providing accurate delivery information. If an order is delayed, lost, or returned because the information provided was incorrect or incomplete, we may ask you to pay any additional delivery or re-delivery costs.

9. Returns and refunds

Returns and refunds are handled according to our Return and Refund Policy.

Because our products are mystery games where the contents, clues, and solution path form the value of the product, opened or used games may not be eligible for return if the materials have been accessed, copied, damaged, altered, or are no longer in their original condition.

This does not affect your legal rights if the product is defective, damaged, incomplete, or not as described.

10. Intellectual property

All content related to Shno Sar? / شنو صار؟, including game concepts, storylines, text, clues, documents, graphics, logos, packaging, website content, social media content, product names, case names, and designs, belongs to us or our licensors unless stated otherwise.

You may not copy, reproduce, scan, resell, redistribute, publish, upload, share, modify, or create derivative works from our game materials without written permission.

You may not reveal, post, or distribute spoilers, solutions, answer keys, full game contents, or clue paths publicly in a way that harms the game experience for others.

11. Personal and non-commercial use

Our games are sold for personal entertainment use unless we agree otherwise in writing.

You may not use our products for paid events, commercial events, public performances, corporate activities, university events, cafe events, or group competitions without our permission, unless the product page or written agreement allows it.

For event, bulk, university, cafe, corporate, or partnership enquiries, contact us at shnosar.business@gmail.com.

12. User content and social media

If you tag us, message us, review our product, or share content featuring our products, you allow us to repost or share that content on our official social media, website, or marketing channels, unless you ask us not to.

Please do not post spoilers, final solutions, full documents, answer keys, or content that ruins the game for other players.

We may remove, report, or refuse to share content that includes spoilers, abuse, harassment, hate speech, illegal content, or misuse of our products.

13. Website use

You agree not to misuse our website or online services.

You must not:

• attempt to hack, disrupt, or damage the website;
• use the website for fraud or illegal activity;
• copy or scrape website content without permission;
• interfere with payment, checkout, or security systems;
• upload harmful code, malware, or spam;
• impersonate another person or business.

14. Limitation of liability

Our products are entertainment games.

To the maximum extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential losses arising from use of our website or products.

We are not responsible for:

• players disagreeing over game interpretation;
• spoilers shared by other customers;
• misuse of the product;
• damage caused after delivery;
• delays caused by couriers, customs, payment providers, events, or circumstances outside our control.

Nothing in these Terms limits your legal rights under applicable consumer protection laws.

15. Changes to products or services

We may update, change, suspend, or discontinue any product, website feature, promotion, or service at any time.

We may also update these Terms of Service from time to time. The updated version will be posted on our website with the latest update date.

16. Governing law

These Terms of Service are governed by the laws and regulations applicable in the State of Kuwait, unless mandatory consumer protection laws provide otherwise.

Any dispute should first be raised with us through our contact channels so we can attempt to resolve it.

17. Contact us

For questions about these Terms of Service, contact us at:

Email: shnosar.business@gmail.com
Instagram: @shnosar.kw
Business location: Kuwait
Commercial licence number: BEING PROCESSED