Last updated: 24/05/2026

This Shipping Policy applies to orders placed through Shno Sar? / شنو صار؟ through our website, online store, or official sales channels.

We currently operate from Kuwait and sell physical mystery case-file games and related products.

1. Contact details

For shipping questions, contact us at:

Email: shnosar.business@gmail.com
Instagram: @shnosar.kw
Business location: Kuwait
Commercial licence number: [to be added once issued]

2. Delivery areas

At launch, we expect to offer delivery within Kuwait only.

Delivery to GCC countries or other international locations may be added later. If international delivery becomes available, any additional delivery fees, customs duties, taxes, import charges, or local clearance requirements will be the customer’s responsibility unless stated otherwise at checkout.

3. Delivery methods

Available delivery options will be shown at checkout or communicated before purchase.

Depending on the order and location, delivery may be handled by:

• our own delivery arrangement;
• a local courier;
• pickup or event collection, if offered;
• another delivery partner.

Delivery options may vary by area, product availability, launch period, and event schedule.

4. Delivery fees

Delivery fees will be shown at checkout or confirmed before payment.

We may offer free delivery, discounted delivery, launch delivery offers, or event pickup options from time to time.

Any delivery offer may be changed, paused, or removed at our discretion before purchase.

5. Estimated delivery times

Estimated delivery times will be shown on the product page, checkout page, or order confirmation where possible.

For Kuwait delivery, estimated delivery times may vary depending on:

• product availability;
• pre-order status;
• delivery area;
• courier availability;
• weekends and public holidays;
• high-demand launch periods;
• events, weather, or circumstances outside our control.

If there is a material delay affecting your order, we will try to notify you using the contact details provided at checkout.

6. Pre-orders

Some products may be sold as pre-orders before they are ready to ship.

If you place a pre-order, the estimated shipping or launch period will be stated on the product page or communicated before purchase.

Pre-order delivery dates are estimates and may change due to production, printing, packaging, licensing, courier, or operational delays.

If there is a major delay, we will contact customers where possible. You may request to cancel a pre-order before it has been shipped or prepared for dispatch by contacting us at shnosar.business@gmail.com.

7. Order processing

Orders are usually processed after payment confirmation.

During launch periods, event periods, or high-demand drops, processing may take longer than usual.

You will receive order updates through the contact details provided at checkout where available.

8. Accurate delivery information

You are responsible for providing complete and accurate delivery details, including:

• full name;
• mobile number;
• delivery address;
• area;
• block/street/house/building details;
• any important delivery notes.

If delivery is delayed, failed, returned, or lost because the information provided was incorrect or incomplete, we may charge additional delivery or re-delivery fees.

9. Failed delivery attempts

If the courier or delivery person cannot reach you, cannot access the location, or cannot complete the delivery, we may contact you to arrange another delivery attempt.

Additional delivery fees may apply for repeated delivery attempts, subject to applicable law.

If we are unable to contact you for a reasonable period after a failed delivery, your order may be held, cancelled, or refunded at our discretion, minus any permitted delivery costs or fees, subject to applicable law.

10. Damaged or missing orders

If your order arrives damaged, defective, incorrect, or missing items, please contact us within 48 hours of receiving the order.

Please include:

• order number;
• full name;
• photos or videos of the issue;
• photos of the packaging if damaged;
• a description of what is wrong or missing.

If we confirm that the issue was caused before or during delivery, we will offer an appropriate solution, such as replacement, missing component replacement, exchange, or refund where applicable.

11. Risk of loss

Risk in the product passes to you once the order has been delivered to the address or delivery point provided by you, unless applicable law states otherwise.

Please make sure someone is available to receive the order at the delivery location.

12. Event pickup

From time to time, we may offer event pickup or collection at conventions, pop-ups, university events, cafes, or other locations.

If event pickup is available, the pickup location, date, time, and requirements will be communicated before purchase or before the event.

Customers may need to show an order confirmation, name, phone number, or other proof of purchase to collect the order.

13. International delivery, customs, and duties

International delivery is not guaranteed at launch.

If international delivery becomes available, the customer is responsible for any customs duties, import taxes, clearance fees, local charges, or restrictions in the destination country unless stated otherwise at checkout.

We are not responsible for delays caused by customs, import procedures, or destination-country regulations.

14. Changes to this policy

We may update this Shipping Policy from time to time. The updated version will be posted on our website with the latest update date.

15. Contact us

For shipping questions, contact:

Email: shnosar.business@gmail.com
Instagram: @shnosar.kw
Business location: Kuwait
Commercial licence number: BEING PROCESSED